Terms & Conditions
Monzie Estate Coronavirus Update
We are keeping up to date with government guidelines and have reopened with a heightened cleaning protocol.
We are a very small business and, like many others, are struggling to keep afloat due to the uncertainty surrounding the COVID-19 pandemic. Please read our update below and do not hesitate to get in touch with us if you have further questions.
If you contract Covid-19 and you need to cancel due to having to isolate and we can’t resell the cottage, you will be liable to our basic terms and conditions (see below) so we would recommend taking out insurance. If your area has travel restrictions applied, we will offer you a full refund. Should our area have travel restrictions applied we will offer you a full refund. We can also postpone your booking to another time should this be preferable.
Checkout should be no later than 10am in order to maximise time between changeovers. It is imperative you leave at 10am so that our housekeepers have maximum time to sanitise the property. We will charge £30 for every half hour after 10am that you occupy the property.
Monzie Estate Visitors Terms of Booking & Cancellation Policy
By placing a booking with us (Monzie Estate Visitors) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.
To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission.
To secure any booking we require a deposit to be paid in advance, a deposit of 25% of the holiday price is payable at the time of booking and an invoice will be emailed to you. Bookings made less than six weeks before your arrival date must be accompanied by the full amount of the holiday charge.
The balance must be paid so as to arrive no later than six weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.
Deposits are only refundable under the conditions set-out here within.
We also ask for a refundable good housekeeping deposit to cover breakages and general disrespect for our properties and staff. The deposit varies between £50 and £200 depending on the property and length of stay.
Payments can be made online by digital bank transfer and you will receive an invoice with all the relevant details. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.
All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.
Cancellation, Returned Deposit & Non-Arrival Conditions
We strongly recommend taking out holiday/cancellation insurance.
Guests who need to cancel a booking should contact us as soon as possible. Please let us know as soon as possible if you need to cancel by emailing firstname.lastname@example.org or by phoning 07815737130 or 01764650095
Number of days prior to holiday start date = cancellation charge (percentage of rental rate)
– 0 to 13 days = 100% of rental rate
– 14 to 27 days = 85% of rental rate
– 28 to 42 days = 65% of rental rate
– 43 days or more = Deposit.
If we can re-let your dates there will be no cancellation charge apart from a £20 administration fee.
Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit their deposit paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.
In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.
Check-in & Check-out
Guests must check-in and check-out by the times stated below;
- Check-in no earlier than: 4:00pm on day of arrival
- Check-out by: 10:00am on day of departure
WiFi Fair & Appropriate Usage Policy
Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.
The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.
Damages & Lost Property
We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.
Any lost property, if discovered and found, left behind by guests during a stay will be held for a period of 1 month. While we will make our best efforts to reunite lost property with their owners we accept no responsibility in replacing lost items and encourage guests to ensure they have all their belonging before checking-out. We may offer to post lost items via recorded delivery at the cost of the property owner, otherwise collection can be arranged.
Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is strictly prohibited throughout the accommodation and is in accordance with the Health Act 2006.
Extra linen and towels will be charged at £20 per set.
Pets & Service Dogs
We welcome well-behaved dogs to our Brae, Glowry and Gardeners holiday cottages on the Monzie Estate, subject to a £25 fee per pet to a maximum of £50. There’s no need for you to leave your dog at home, after all they’re part of the family!
We ask for them to be kept under control and on a lead at all times, even while being exercised – so not to frighten the cows and sheep, which live close to the cottages.
We would not like for them to be left in the property unsupervised, as we know ourselves that this can cause much distress for the pets. Please note that although we accept your dog, the gardens at our properties are not completely escape-proof.
We do expect for you to take full responsibility, and have some consideration. With this in mind, we would like for you to follow our terms and conditions and understand that we don’t want to upset our future guests who may be holidaying without a pet.
- Pets must be flea treated before entering the property
- Pets are not allowed upstairs/ in the bedrooms – you must provide your own bedding for your dog to sleep on
- Any droppings on the premises, including the garden, should be disposed of appropriately prior to your departure
- Water/food containers must be provided – please do not use crockery belonging to the property
- We know your dog will leave paw, nose and tongue prints so please clean these as and when you see them
- Monzie farm complies with the QMS assurance scheme and all dogs who visit the estate must be up to date with worming treatment
Where on-site parking is provided guests accept that they park their vehicles at their own risk.
Your Personal Details & Privacy
We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).
You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.
Our Right To Cancellation
We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.