Terms & Conditions

 

Checkout should be no later than 10am in order to maximise time between changeovers.  It is imperative you leave at 10am so that our housekeepers have maximum time to sanitise the property. We will charge £30 for every half hour after 10am that you occupy the property. Please contact us prior to your stay to see if late check out is possible.

 

Monzie Estate Visitors Terms of Booking & Cancellation Policy

By placing a booking with us (Monzie Estate Visitors) you (the lead guest) and your booking party (guests) agree to the following terms and conditions as set-out. During your stay you agree to abide by the subsequent conditions as set-out. If you have any questions about booking with us, please contact us before making a booking.

 

To place a booking with us the lead guest must be at least 18 years of age. The maximum number of staying guests per room is illustrated in the room occupancy details on the website. Where the person making the booking is different to the lead guest taking up the occupation, the person making the booking may be held responsible for cancellation, non-arrival and damages as set-out within. Only the lead guest and the named booking party are allowed to use the property and its facilities, any third party visitors are only allowed access at our express permission. 

The balance must be paid so as to arrive no later than six weeks before the commencement of your holiday. If the balance is not received by the due date then your holiday will be treated as a cancellation and the client will remain liable to pay the balance of the rent.

 

Deposits are only refundable under the conditions set-out here within.

We also ask for a refundable good housekeeping deposit (security deposit) to cover breakages and general disrespect for our properties and staff. If extra cleaning is required this will be taken from the deposit. The deposit varies between £75 and £200 depending on the property and length of stay. This is simply a hold against your payment card which is released 7 – 10 days after your stay provided there is no damage. 

Payments can be made online by card. Please contact us for BACS payments.  Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

All guests agree to respect the privacy and peace of all other staying guests, neighbours and the owners at all times. We reserve the right to cancel a booking with immediate effect if guests are not honouring this agreement or causing a disturbance / nuisance to other guests, neighbours or the owners.

 

Cancellation, Returned Deposit & Non-Arrival Conditions

We strongly recommend taking out holiday/cancellation insurance.

 Guests who need to cancel a booking should contact us as soon as possible. Please let us know as soon as possible if you need to cancel by emailing holiday@monzieestate.com or by phoning 07815737130 or 01764650095 

Number of days prior to holiday start date =  cancellation charge (percentage of rental rate) 

– 0 to 13 days = 100% of rental rate

– 14 to 27 days = 85% of rental rate

– 28 to 42 days = 65% of rental rate

– 43 days or more = 25% of rental rate.

If we can re-let your dates there will be no cancellation charge apart from a £20 administration fee.

Non-arrival guests, who are unable to attend or fail to attend for whatever reason forfeit all monies paid and the full amount of the booking will be due. It is suggested that booking guests take out appropriate holiday / cancellation insurance where required.

In the rare event we need to cancel your booking with us, please be aware that we cannot be held liable for circumstances beyond our control and that our liability to you is limited to the refund of any payment already made.

 

Check-in & Check-out

Guests must check-in and check-out by the times stated below;

  • Check-in no earlier than: 4:00pm on day of arrival
  • Check-out by: 10:00am on day of departure

 

WiFi Fair & Appropriate Usage Policy

Where WiFi Internet access is provided, guests accept to use this access to the Internet fairly and appropriately. We may monitor network performance and user usage in order to maintain a fair and high level of service to all our guests.

The Internet access provided is intended for general use such as access to the world wide web, email, messaging, social media, light video / music / media streaming. It is not intended or ideally suited for heavy media streaming, online gaming, and extensive downloads / uploads. Access to illegal activity or use of our network for illegal activity is prohibited and will be reported to local authorities.

 

Damages & Lost Property

We reserve the right to charge the lead guest for any damages caused through the course of a booking by any member of the booking party. This includes breakages, spillages, stains, damage to furniture or fixtures and fittings. Any accidental damages should be reported as soon as possible in order to minimise damage and associated costs. Lost keys / fobs / access cards will incur a replacement charge per key / fob / card lost.

Lost property

We hold items found in the properties at the Estate Office for 1 month. Please contact us on holiday@monzieestate.com if you think you have lost an item. We will return items for a minimum admin fee of £40 plus the cost of postage. If time and costs equate to more than £40, this will be reflected in the fee. We accept no responsibility in replacing lost items and advise you to thoroughly check the property prior to departure.

Smoking

Smoking of any tobacco products including, but not limited to cigarettes, pipes, cigars, snuff or chewing tobacco, is strictly prohibited throughout the accommodation and is in accordance with the Health Act 2006.

Extra linen

Extra linen and towels will be charged at £20 per set.

 

Pets & Service Dogs 

We welcome well-behaved dogs to our Brae, Burnside, Mill House and Gardeners holiday cottages on the Monzie Estate, subject to a £30 fee per pet.  There’s no need for you to leave your dog at home, after all they’re part of the family!

We ask for them to be kept under control and on a lead at all times, even while being exercised – so as not to frighten the cows and sheep, which live close to the cottages. 

We would not like for them to be left in the property unsupervised, as we know ourselves that this can cause much distress for the pets.  Please note that although we accept your dog, the gardens at our properties are not completely escape-proof. 

We do expect for you to take full responsibility, and have some consideration.  With this in mind, we would like for you to follow our terms and conditions and understand that we don’t want to upset our future guests who may be holidaying without a pet. 

  • Pets must be flea treated before entering the property
  • Pets are not allowed upstairs/ in the bedrooms – you must provide your own bedding for your dog to sleep on
  • Any droppings on the premises, including the garden, should be disposed of appropriately prior to your departure
  • Water/food containers must be provided – please do not use crockery belonging to the property
  • We know your dog will leave paw, nose and tongue prints so please clean these as and when you see them
  • Monzie farm complies with the QMS assurance scheme and all dogs who visit the estate must be up to date with worming treatment

 

Parking

Where on-site parking is provided guests accept that they park their vehicles at their own risk.

 

Your Personal Details & Privacy 

We are required to keep a register of guests over the age of 16 who stay with us, this includes full names and nationality, and/or passport numbers, place of issue, details of next destination if they are non-British, Irish or Commonwealth guests. This is in accordance with the (Immigration (Hotel records) Order 1972). These records are kept for a minimum of 12 months and in accordance with the DPA (Data Protection Act 1998) and the GDPR (General Data Protection Regulation).

Our policy surrounding the personal details you provide as part of any booking or enquiry through this website / or third party website, including the privacy of those details are explained and set out in our Privacy Policy which you can find on our website.

You accept that any entries you make to an on-site guest book, if available, will not contain personal information or details you would not want disclosed. Any entries containing personal details that may fall into the DPA and GDPR may be removed and destroyed.

 

Our Right To Cancellation

We reserve the right to cancel any booking without compensation, refund or reimbursement if the terms of these conditions are breached.